TUI Airways flight cancellation compensation
TUI Airways is a UK leisure and charter airline. If your TUI Airways flight was cancelled with less than 14 days' notice and it departed the UK or the EU, you're likely entitled to £220–£520 under UK261 or €250–€600 under EU261, set by flight distance, unless the cause was an extraordinary circumstance outside the airline's control. TUI Airways mainly flies from London Gatwick and Manchester. (As of 2026-10-05.)
How much can you claim?
| Flight distance | UK261 | EU261 |
|---|---|---|
| Up to 1,500 km | £220 | €250 |
| 1,500–3,500 km | £350 | €400 |
| Over 3,500 km | £520 | €600 |
Fixed amounts by distance. For 3–4 hour delays on the longest band the amount can be halved. Amounts verified 2026-10-05 · sources: CAA, EU Reg 261/2004.
Does UK261 or EU261 apply to TUI Airways?
TUI Airways operates charter and package-holiday flights; UK261/EU261 compensation applies on top of any package-travel rights you may also have.
Common questions about TUI Airways compensation
Am I entitled to compensation for a cancelled TUI Airways flight?
Yes, if your TUI Airways flight was cancelled with less than 14 days' notice at your final destination, it departed the UK (UK261) or the EU (EU261), and the cause was within TUI Airways's control. TUI Airways is a UK leisure and charter airline, so this covers its typical routes from London Gatwick.
Does UK261 or EU261 apply to TUI Airways?
TUI Airways operates charter and package-holiday flights; UK261/EU261 compensation applies on top of any package-travel rights you may also have.
How much compensation can I get for a cancelled TUI Airways flight?
Under UK261: £220 up to 1,500 km, £350 for 1,500–3,500 km, £520 over 3,500 km. Under EU261: €250 / €400 / €600 for the same bands. For 3–4 hour delays on the longest band the amount can be halved. Verified 2026-10-05.
What if my TUI Airways cancellation was caused by weather or a strike?
No compensation is due when the cause was an extraordinary circumstance outside TUI Airways's control (extreme weather, air traffic control strikes, security risks). It remains due for causes within the airline's control such as routine technical faults or crew scheduling. Check TUI Airways's stated reason first.
Which airports does TUI Airways fly from?
TUI Airways mainly flies from London Gatwick and Manchester. Compensation depends on the flight's distance band and whether it departed the UK or EU, not on the specific airport.
How do I claim compensation from TUI Airways?
You can claim from TUI Airways for free: contact the airline in writing via its customer-service or flight-disruption page (https://www.tui.co.uk), cite UK261/EU261 and your flight details, and if refused escalate to the CAA (UK) or the relevant national enforcement body (EU). A claim agency can do it for a success fee (typically 15–35%).
AmIOwed gives general information, not legal advice. Check TUI Airways’s stated reason before claiming.
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Related
Also see TUI Airways flight delay compensation, or the rules: UK261 and EU261.