Free flight-compensation claim letter
Claiming direct is free and keeps 100% of the payout. Copy the template below, fill in the [highlighted] parts, and send it to the airline’s customer-relations address. No agency, no fee.
[Your name]
[Your address]
[Email] · [Phone]
[Date]
[Airline name] — Customer Relations
[Airline address or claims email]
Re: Compensation claim under UK261/EU261 — flight [flight number], [date]
Dear Sir or Madam,
I was a confirmed passenger on flight [flight number] from [departure airport] to [arrival airport] on [date], booking reference [booking ref].
The flight was [delayed by X hours on arrival / cancelled with less than 14 days’ notice]. Under Regulation (EC) 261/2004 (as retained in UK law for UK departures), I am entitled to fixed compensation of [£220 / £350 / £520 or €250 / €400 / €600] for this flight distance and delay.
This compensation is separate from any refund or rerouting. To my knowledge the disruption was within your control and not caused by extraordinary circumstances. If you consider it was, please provide the specific reason and supporting evidence.
Please pay [amount] to [bank details / preferred method] within 14 days. If I do not receive a satisfactory response, I will escalate to [the UK Civil Aviation Authority / the relevant national enforcement body] and, if necessary, pursue the claim further.
Yours faithfully,
[Your name]
Attach: boarding passes / booking confirmation. Keep a copy of this letter and any reply.
How to use it
- Check the amount for your flight on the home page (distance band + delay decide it).
- Fill in every [highlighted] field.
- Send it to the airline’s customer-relations or claims email; keep proof of sending.
- No reply in 14 days, or a refusal you disagree with? Escalate to the regulator.
Rather not do the paperwork? An agency can file it for a success fee — see your options on any airline page.
AmIOwed provides general information on air passenger rights, not legal advice. Compensation is never guaranteed.